At The Learning VA, I understand how precious your resources are. No one wants to spend money on something that turns out not to be their jam. That is why we offer a 3-day pro-rated money-back guarantee for tuition costs.
What does that mean?
That means that if you decide within 3 days of your enrollment that this course isn’t right for you, you’ll receive a refund on the unused portion of the course curriculum.
Unused curriculum is any curriculum page that remains unopened. That means if you click through to a course page, you will no longer be eligible for a refund for that portion of the course.
How does this work?
Our system tracks your course progress through the course to help us provide better customer service to students who encounter any problems along the way. Here’s an example of how the refund process will work:
Susie enrolls in Module 1 of Project Management Skill-Building Bootcamp. Module 1 contains 7 units. Susie clicks through and views Units 1, 2, and 3; then she decides the course isn’t for her. It’s only been 2 days since she purchased, so she contacts me to request a refund on her course.
To calculate her refund, my team and I will divide her enrollment cost by the number of units within the module she purchased. So if she paid $47 for Module 1, each module will cost $6.71. She consumed Units 1, 2, and 3 by clicking through to the pages, so she is ineligible to receive a refund for those pages. However, she is eligible for a refund on Units 4, 5, 6, and 7. Therefore, her refund total would be $26.84.
Why are the refunds pro-rated?
You might be thinking, “Can’t you just offer a full money-back guarantee?” Here’s the thing: It’s taken me a long time to put this course together for you. Many, many hours have been spent over almost a year to get this curriculum ready for you to learn how to create a real business for yourself. And while I wish I could give it away for free, I need to feed my family just like you do. Because this product is digital, I cannot receive it back from you if you decide to consume it. Once you see it, it can’t be unseen. 😉
Therefore, if you consume the product, it’s yours. I cannot take it back. That said, I do want to give you a chance to get your money back on content you didn’t consume. Because honestly, it’s just good business. And if it were me, I’d like to know that I have some kind of protection when I spend my hard earned money.
But that’s not the only reason I set up the pro-rated refund policy. Not only does it protect you as a consumer from wasting your money, it also protects me as the owner of this course. You see, there are icky people out there that would love to enroll in my course, copy all of the content, get a full refund, then sell my course content as their own. It’s sad, but it’s true. This helps me keep my course content safe so students like you who really want to learn and make a difference in their lives can.
So basically, the pro-rated refund policy enables me to provide protection for the both of us, which I feel is the most fair solution for everyone.
Any questions? Email me at TheLearningVa@gmail.com for help!